SLS Remote Assistant is a software utility that should be installed on remote clients to prevent SLS from printers when using Citrix or Remote Desktop Services environments. When installed, the program obtains detailed information directly from the printers installed on the client computer. Each time a print request is initiated from a client, SLS will request this information from the Remote Assistant. Using the additional print information, SLS can accurately differentiate between printers based on printer model, port, and IP address.
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